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Privacy Policy

Who we are

Our website address is: https://www.spectrum-industrial.co.uk.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact Forms

We do not retain any information entered on contact forms in our database. Information entered when using contact forms is forwarded on to our sales team through an email for customer service purposes so that we can assist you in your query. This information is not used for any other purpose.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our website makes use of Google Analytics, this is a service which sends website traffic data to Google servers. Google Analytics does not use this data to identify individual users or associate your IP address with any other data held by Google. We make use of the reports provided by Google Analytics to better understand website traffic and webpage usage.
You can click here to opt out of Google Analytics. 
Click here to see how Google uses data when you visit our website.

Live Chat

Prior to starting a chat, our live chat service will keep track of and log which pages visitors are currently viewing, as well as their device type and the browser they are using. This information helps us provide relevant information to visitors and no other data is logged at this stage.

After starting a chat, a visitors name and email – as provided by the visitor after giving consent for their personal data to be processed – will be retained in the database for up to 30 days alongside the visited pages and their browser/device information, this is in case of the event that we need to continue to assist visitors past their initial query.

Visitors are also able to download and/or delete this data once a chat has been ended.

Searches

All searches performed using the internal site search are logged in the database, including the following information: the search query, the number of hits found, user ID for users who are logged in and date and time.

Who we share your data with

Website traffic data is shared with Google to help us better understand website traffic and webpage usage.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Information provided through the Live Chat service is retained in the database for a period of up to 30 days.

The search logs are stored indefinitely.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

Any questions or enquires regarding this privacy policy can be directed to sales@spectrum-industrial.co.uk.